Frequently Asked Questions

Information for New Clients

For those who are new to the Sunshine Coast Psychology Clinic, we have compiled some useful information regarding making appointments and available funding packages.

Making Appointments

To make an appointment, please phone Karen or Elly on 07 5309 6128. Alternatively, you may also use the Request an Appointment button to the top right of the website or fill out our enquiry form. Either way, we will be in touch as soon as possible.

Once you have spoken to the receptionist you will be asked to fill out either a child or an adult intake and consent form which will be sent to you with our welcome email. Please complete and send this back to us before your appointment to save valuable time at the initial consultation.


Payment & Funding Packages

Payment is required at the time of your appointment. We have EFTPOS and HICAPS facilities at the clinic so that it is easier for you to claim your rebate.


Cancellation Policy

Clients who fail to provide at least 24 hours’ notice to cancel will incur a fee of 50% of the cost. Clients who do not provide any notice will incur a fee of 100% and will not be able to access further service until the fee is paid. Clients who repeatedly cancel will be placed back on the waiting list. 


Appointments can be face-to-face or by telehealth. Face-to-face and telehealth sessions are both 50 minutes. Telehealth sessions instructions and an invitation with the relevant link are emailed to you before the appointment and you are kindly asked to pay the fee prior to your session.

Mental Health Care Rebate

If your GP deems you eligible for a Mental Health Treatment Plan, you will receive a rebate each session, for up to 10 sessions per calendar year. You will be required to see your GP for a review after the sixth session, whereupon another 4 sessions may be approved at the discretion of your GP. Please bring a copy of the plan with you to the initial consultation or ask your GP to forward it to the clinic. Please ask our receptionists about our current fee structure to determine your out-of-pocket expenses.

Private Health Cover

Many private health companies cover psychology services under their extras policy. You will need to contact them directly to determine your gap payment.



The Sunshine Coast Psychology Clinic is pleased to be able to offer services under the National Disability Insurance Scheme (NDIS). We are a registered provider for this funding.

NDIS allows families of children with autism to access funding for counselling and some group therapy and relevant resources. Our team will be able to work with you to navigate the system.

We will request that you pay your fee at the time of the consultation and organise your reimbursement with NDIS.

Still have questions? Call us on 07 5309 6128 or or email us here.