Frequently Asked Questions

Information for New Clients

If you are new to the Sunshine Coast Psychology Clinic here is some useful information regarding making an appointment with us and available funding packages.

Making Appointments

To make an appointment, please phone Karen or Rebecca on 07 5309 6128. Alternatively, you may also Request an Appointment or fill out our Enquiry form.  Either way we will be in touch as soon as possible.

Once you have spoken to the receptionist you will be asked to fill out either a child or adult intake and consent form which will be sent to you via our welcome email.  Please complete and send this back as this will save you valuable time at the first initial consultation.


Payment & Funding Packages

Payment is required at the time of your appointment, and we have eftpos and hicaps facilities at the clinic to make this process easier for you to claim your rebate.

Cancellation Policy

Clients who fail to provide at least 24 hours notice to cancel will incur a fee of 50% of the cost. Clients who do not provide any notice will incur a fee of 100% and will not be able to access further service until the fee is paid. Clients who repeatedly cancel will be placed back on the waiting list. Please note that the HCWA package does not pay for cancellation fees, and you will need to pay this yourself.

Mental Health Care Rebate

If your GP deems that you are eligible for a Mental Health Care Plan you will receive a rebate of $86.15 per session, for up to 10 sessions per calendar year. You will be required to go and see your GP after the sixth session for a review, another 4 sessions may be approved and it will be at the discretion of your GP. Please bring a copy of the plan with you to the initial consultation, or ask your GP to forward to the clinic. Please ask the reception about our current fee structure to determine your out of pocket expenses.

Private Health Cover

Many private health companies cover psychology services under their extras policy. You will need to contact them to determine your gap payment.


Appointments are able to be face to face or conducted by Telehealth.  Face to face and Telehealth sessions are 50 minutes. Telehealth sessions are held via the Zoom platform. Instructions are sent out via an invitation prior to the appointment.


SCPC is pleased to be able to offer services under The National Disability Insurance Scheme (NDIS). We are a registered provider for this funding.

NDIS allows families of children with Autism Spectrum Disorder to access funding to pay for counsrlling and some group therapy and relevant resources. Our team will be able to work with you to navigate the new system.

Better Start for Children with a Disability

Better start package is available for children with a disability who meet the criteria. Other helpful resources for parents looking for more information about HCWA funding and partnerships: 


Frequently Asked Questions

Still have questions? Call us on 07 5309 6128 or or email us here.